ITA Smart CRM
CRM Software in Pakistan with WhatsApp, SMS and Email
ITA Smart CRM is a CRM your sales team will actually use. Leads arrive from your website, social media and walk-ins, deals move through a visual pipeline, follow-up reminders make sure nobody goes cold, and quotations go out in minutes. WhatsApp, SMS, call and email history sits on every customer, and managers see targets and performance on one dashboard.
A CRM your sales team will actually use. Capture leads from your website, social media and walk-ins, move deals through a visual pipeline, never miss a follow-up, and send quotations in minutes. WhatsApp, SMS and email history sits on every customer, and managers see targets and performance on one dashboard.
Built for Pakistan
Why Pakistani sales teams choose ITA Smart CRM
WhatsApp in the customer record
WhatsApp, SMS, call and email history is logged against each customer.
Leads straight from your website
Website forms create leads automatically and assign them to your team.
Follow-ups that happen
Automatic reminders and task lists so no enquiry is forgotten.
Quotations in minutes
Branded quotations and invoices from the deal itself.
Support after the sale
Customer tickets tracked to resolution.
Targets managers can see
Team targets, achievement and pipeline reports on one dashboard.
13 modules
Everything inside ITA Smart CRM
Modular by design: start with what you need today and switch on more modules as you grow.
Sales5
Leads
Capture, assign and qualify leads.
Contacts & Accounts
People and companies in one place.
Deals Pipeline
Visual stages from enquiry to won.
Quotations
Branded quotations in minutes.
Invoices & Payments
Bill customers and track payments.
Engagement4
Activities & Tasks
Calls, meetings and to-dos.
Follow-up Reminders
Automatic reminders so no lead goes cold.
WhatsApp & SMS
Messages logged against each customer.
Emails and templates.
Service & insight4
Support Tickets
Customer issues tracked to resolution.
Targets & Performance
Team targets and achievement.
Reports & Dashboards
Pipeline, conversion and revenue reports.
Users & Roles
Sales, manager and admin access.
Compare
Phone contacts and spreadsheets vs a CRM
Leads
Scattered across phones and inboxes
Every lead captured and assigned
Follow-ups
Remembered, or not
Automatic reminders and tasks
Conversations
Lost when a salesperson leaves
WhatsApp, SMS and email history kept on the customer
Quotations
Typed in Word each time
Branded quotations in minutes
Reporting
Asked for at the weekly meeting
Live pipeline and target dashboards
Key features
Built for the way your team works
- Lead capture from website forms, social media and walk-ins
- Visual deals pipeline with drag-and-drop stages
- Follow-up reminders and task lists
- WhatsApp, SMS, call and email logging
- Quotations and invoices
- Customer support tickets
- Sales targets and team performance
- Import, export and integration with your website
Who it is for
ITA Smart CRM is used by
Proven in the field
Projects delivered with this product
Getting started
From demo to go-live
- Step 1
Free demo
See ITA Smart CRM on your own scenarios in a 30-minute session.
- Step 2
Configure
We set up modules, users and branches, and import your existing data.
- Step 3
Train & go live
Role-by-role training on-site or over Zoom before launch.
- Step 4
Ongoing support
Maintenance, updates and fast technical support.
FAQ
Questions about ITA Smart CRM
Does the CRM work with WhatsApp?+
Yes. WhatsApp conversations and follow-ups are logged against the customer.
Can leads come straight from our website?+
Yes. Website forms create leads automatically and assign them to your team.
Can it be customised to our sales process?+
Yes. Pipeline stages, fields and reports are configured to match how you sell.
Which is the best CRM software in Pakistan?+
The best CRM is the one your team uses every day: simple lead capture, reminders, WhatsApp history and quick quotations. ITA Smart CRM is configured to your own sales stages and supported by our team in Peshawar.
Is it suitable for real estate and admissions teams?+
Yes. Real estate, education admissions, healthcare, distribution and travel teams use it, with pipeline stages and fields set up for each.
How much does CRM software cost in Pakistan?+
It depends on the number of users and the integrations you need. After a free demo we send a fixed quotation.
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