Privacy Policy

Effective date: June 23, 2026. This Privacy Policy explains how IT Artificer ("IT Artificer", "we", "us" or "our") collects, uses, shares, protects and otherwise processes information about you when you visit our website at itartificer.com, contact us, subscribe to our newsletters, apply for a job, or use our software products and services (collectively, the "Services").

We are committed to protecting your privacy and handling your information in a transparent and lawful manner. Please read this Policy carefully. By accessing or using our Services you agree to the practices described here. If you do not agree, please discontinue use of our Services.

1. Information We Collect

We collect information that you provide to us directly, information generated automatically when you use the Services, and information we receive from third parties.

1.1 Information you provide to us

• Identity and contact data: name, email address, phone number, company name, job title, country, postal address.
• Account credentials: username and password (stored as a salted, one-way hash — never in plain text).
• Project and inquiry details: anything you choose to share when contacting us, requesting a proposal, or onboarding a project.
• Application data: CV, cover letter, employment history and links to professional profiles when you apply for a job.
• Payment data: limited billing details necessary to process invoices; full card numbers are handled by our payment processors and never stored on our servers.
• Communications: emails, support tickets, chat messages and any other correspondence you send us.

1.2 Information collected automatically

• Device and connection data: IP address, browser type and version, operating system, language preference, time zone, referring URL.
• Usage data: pages visited, time spent on pages, click paths, search terms, file downloads.
• Cookies and similar technologies: see Section 5 below.
• Performance and diagnostic data: error logs, crash reports and similar information that helps us keep the Services running well.

1.3 Information from third parties

We may receive information about you from publicly accessible sources, analytics providers, advertising partners, recruitment portals (where you choose to apply via a partner platform), payment providers and identity verification services. We combine this with information we already hold about you only where lawful.

2. How We Use Your Information

We process your information only where we have a lawful basis. Typical purposes include:

• To respond to your inquiries, deliver the Services you request and provide customer support.
• To create and manage your account, authenticate you, and keep the Services secure.
• To process payments, issue invoices and manage subscriptions.
• To send service-related communications such as confirmations, security alerts and policy updates.
• With your consent, to send marketing communications about our products, services and events you may find useful. You can opt out at any time.
• To improve our Services, develop new features, analyse usage patterns and conduct research.
• To prevent fraud, protect our customers, enforce our Terms of Service and comply with our legal obligations.
• To consider you for current or future employment opportunities (where you have submitted an application).

3. Sharing and Disclosure

We do not sell your personal information. We share it only in the following limited circumstances:

• Service providers and processors who help us run our business — for example hosting, email delivery, payment processing, customer support, analytics and security tooling — under written contracts that require them to protect your information.
• Group companies and sister brands within the IT Artificer family, where the sharing is necessary to provide a Service you requested or to administer our internal operations.
• Professional advisors including legal counsel, accountants and auditors, where reasonably necessary.
• Government, regulatory, law-enforcement or other authorities where we are required to do so by applicable law, court order, lawful request or to protect rights, property or safety.
• Successors in interest in connection with a merger, acquisition, financing, reorganisation, sale of assets or insolvency event, where your information may be transferred subject to this Policy.
• With your consent or at your direction, for any other purpose disclosed at the time of collection.

4. International Data Transfers

IT Artificer is based in Pakistan and our service providers may process information in countries other than your own, including the United States, the European Union and other jurisdictions. Where information is transferred internationally, we take steps to ensure an adequate level of protection — for example by using contractual safeguards approved by relevant authorities.

5. Cookies and Similar Technologies

We use cookies, local storage and similar technologies to keep our Services secure, remember your preferences, analyse traffic and measure the performance of our marketing. You can control cookies through your browser settings — blocking all cookies may affect parts of our Services.

• Strictly necessary cookies enable core functionality such as login and security; you cannot opt out of these.
• Performance and analytics cookies help us understand how visitors interact with the Services so we can improve them.
• Functional cookies remember choices you make, such as language preference.
• Marketing cookies are used only with your consent and let us show you more relevant content.

6. Data Security

We implement industry-standard administrative, physical and technical safeguards designed to protect your information against unauthorised access, alteration, disclosure or destruction. These include encryption in transit (TLS), encryption at rest where appropriate, role-based access control, audit logging, regular vulnerability assessments and least-privilege engineering practices.

No method of internet transmission or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, tax or reporting requirements. When information is no longer needed, we securely delete or anonymise it.

8. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you and receive a copy of it.
• Request that we correct inaccurate or incomplete information.
• Request that we delete information we hold about you, subject to lawful exceptions.
• Restrict or object to certain processing activities.
• Withdraw consent at any time where we are relying on consent to process your data.
• Request portability of your data in a structured, commonly used and machine-readable format.
• Lodge a complaint with a competent data-protection authority.

To exercise any of these rights, please email us at info@itartificer.com. We will respond within a reasonable timeframe and may need to verify your identity before fulfilling your request.

9. Children's Privacy

Our Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child, please contact us so we can delete it.

10. Third-Party Services and Links

Our Services may contain links to or integrations with third-party websites, services and platforms (for example, our sister brands' websites). This Policy does not apply to those third parties. We encourage you to review their own privacy notices before sharing information with them.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. The latest version will always be posted at this URL with an updated effective date. Material changes will, where required by law, be notified to you by email or a prominent notice on the Services. Your continued use of the Services after an update means you accept the revised Policy.

12. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

• Email: info@itartificer.com
• Phone: +92 333 9180212
• Address: IT Artificer, Peshawar, Pakistan