Terms & Conditions

Effective date: June 23, 2026. These Terms & Conditions ("Terms") form a binding legal agreement between you ("you", "your", "Client") and IT Artificer ("IT Artificer", "we", "us", "our") and govern your access to and use of our website at itartificer.com, our software products and any services we provide (collectively, the "Services").

By accessing, browsing or using the Services in any way, you confirm that you have read, understood and agreed to be bound by these Terms and by our Privacy Policy. If you do not agree, do not access or use the Services.

1. Eligibility and Account Registration

You must be at least 18 years old (or the legal age of majority in your jurisdiction) and legally capable of entering into a binding contract to use the Services. If you use the Services on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms.

When you create an account, you agree to provide accurate, current and complete information and to keep that information up to date. You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Notify us immediately at info@itartificer.com if you suspect unauthorised access.

2. Use of the Services

You agree to use the Services only for lawful purposes and in accordance with these Terms. You will not, and will not permit any third party to:

• Use the Services in any way that violates any applicable law or regulation (including the laws of the Islamic Republic of Pakistan and any other jurisdiction where you operate).
• Probe, scan, test the vulnerability of, or attempt to gain unauthorised access to any part of the Services or related systems.
• Interfere with, disrupt, overload or impair the operation of the Services.
• Reverse-engineer, decompile, disassemble or otherwise attempt to derive source code from any part of the Services, except where expressly permitted by law.
• Resell, sublicense, lease or otherwise transfer the Services to third parties without our prior written consent.
• Use the Services to send unsolicited communications, malware, viruses or other harmful code.
• Use the Services to infringe the intellectual-property, privacy or other rights of any person.
• Use any automated means (bots, scrapers, crawlers) to access or extract data from the Services, except as expressly permitted.

3. Intellectual Property

All content on the Services — including software, text, graphics, images, logos, designs, audio, video, trademarks, source code and the look and feel of the website — is owned by IT Artificer or its licensors and is protected by copyright, trademark and other intellectual-property laws.

Subject to your continued compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Services for your internal business purposes. No other rights are granted by implication, estoppel or otherwise.

For bespoke software-development engagements, the ownership of deliverables is governed by the signed Statement of Work or Master Services Agreement between IT Artificer and the Client.

4. User Content

You retain all rights in any content you submit to the Services ("User Content"). By submitting User Content, you grant IT Artificer a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, modify and display the User Content solely as needed to operate and provide the Services to you. You represent and warrant that you have all rights necessary to submit the User Content and that doing so does not violate any third-party rights or applicable law.

5. Fees and Payment

Fees for any paid Services are described in a separate quotation, invoice, order form, subscription plan or Statement of Work. Unless otherwise agreed in writing:

• All fees are due in the currency stated on the invoice within thirty (30) days of the invoice date.
• Fees are non-refundable except where required by applicable law or expressly stated in the relevant order.
• Late payments may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by applicable law.
• Any applicable taxes, duties or government levies are your responsibility and are payable in addition to the fees.
• We may suspend Services for accounts with overdue invoices after providing reasonable written notice.

6. Confidentiality

Each party agrees to keep the other party's non-public business and technical information confidential, to use it only as required to perform under these Terms or the relevant order, and to protect it with at least the same degree of care it uses for its own confidential information of similar importance (and no less than reasonable care). This obligation survives termination of these Terms for a period of three (3) years, or longer where required by law.

7. Warranties and Disclaimers

We warrant that we will perform the Services in a workmanlike and professional manner consistent with industry standards.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR A SIGNED ORDER, THE SERVICES AND ALL CONTENT, MATERIALS AND DELIVERABLES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY OR UNINTERRUPTED OPERATION. We do not warrant that the Services will be error-free or that all defects can be corrected.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• IT Artificer's aggregate liability under or in connection with these Terms (whether arising in contract, tort, negligence, breach of statutory duty or otherwise) will not exceed the total fees paid by you to IT Artificer for the specific Service giving rise to the claim during the twelve (12) months preceding the event that gave rise to the claim.
• In no event will IT Artificer be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, including loss of profits, loss of revenue, loss of business, loss of goodwill or loss of, or corruption of, data — even if we have been advised of the possibility of such damages.
• Nothing in these Terms excludes or limits liability for fraud, gross negligence, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot be lawfully limited or excluded.

9. Indemnification

You agree to defend, indemnify and hold harmless IT Artificer, its affiliates and their respective officers, directors, employees and agents from and against any claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your access to or use of the Services in breach of these Terms; (b) your User Content; (c) your violation of any third-party right, including any intellectual-property, privacy or contractual right; or (d) your violation of any applicable law or regulation.

10. Suspension and Termination

We may suspend or terminate your access to the Services at any time, with or without notice, if we reasonably believe you have breached these Terms or used the Services in a manner that could expose IT Artificer or any third party to harm or legal liability. You may stop using the Services at any time; for paid Services, termination rights are governed by the relevant order. On termination, sections that by their nature should survive (including intellectual property, confidentiality, warranty disclaimers, liability limits, indemnification and governing law) will survive.

11. Third-Party Services and Links

The Services may contain links to or integrate with third-party websites, products or services (including our sister brands' websites). We are not responsible for the content, accuracy, opinions or operation of third-party resources, nor for any losses or damages arising from your use of them. Your dealings with third parties are solely between you and the third party.

12. Force Majeure

Neither party will be liable for any failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, war, terrorism, civil disturbance, government action, pandemic, internet or telecommunications outages, power failures or natural disasters.

13. Privacy

Our collection, use and sharing of personal information is described in our Privacy Policy, which forms part of these Terms by reference.

14. Governing Law and Jurisdiction

These Terms and any dispute arising out of or in connection with them are governed by the laws of the Islamic Republic of Pakistan, without regard to its conflict-of-laws principles. The courts of Peshawar, Pakistan will have exclusive jurisdiction over any dispute that cannot be resolved by good-faith negotiation between the parties.

15. Dispute Resolution

Before initiating any legal proceeding, the parties agree to attempt in good faith to resolve any dispute through informal negotiation for a period of at least thirty (30) days after written notice of the dispute is sent to info@itartificer.com.

16. Changes to These Terms

We may update these Terms from time to time. The most current version will always be posted at this URL with an updated effective date. Material changes will, where required by law, be notified to you by email or by a prominent notice on the Services. Your continued use of the Services after an update means you accept the revised Terms. If you do not agree to the revised Terms, you must stop using the Services.

17. Miscellaneous

• Entire agreement: these Terms (together with any order or Statement of Work) constitute the entire agreement between the parties on the subject matter and supersede all prior or contemporaneous understandings.
• Severability: if any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect.
• Waiver: failure to enforce any provision will not waive that provision or any other provision.
• Assignment: you may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of substantially all assets or by operation of law.
• Notices: legal notices to IT Artificer must be sent to info@itartificer.com.
• Headings: section headings are for convenience only and do not affect interpretation.

18. Contact Us

If you have questions about these Terms, please contact us:

• Email: info@itartificer.com
• Phone: +92 333 9180212
• Address: IT Artificer, Peshawar, Pakistan