TMA Town 2 Peshawar (IRC-supported)

Complaint Management System for TMA Town 2 Peshawar (IRC-supported). Live tracking: Of every citizen complaint. With an analytics dashboard for decision makers.

Supported by IRC 5 components

Headline result

Live tracking

Of every citizen complaint

With an analytics dashboard for decision makers

The Challenge

Citizen complaints to the Town Municipal Administration were tracked on paper.
Managers could not see which complaints were open, who owned them, or how long they took.

Our Solution

Built a Complaint Management System and MIS with role-based access.
Task assignment and real-time tracking of each complaint.
An analytics dashboard for decision makers; domain and hosting included.

The Results

Every complaint is logged, assigned and tracked to resolution.
Management sees performance at a glance, which makes the service more transparent and accountable.

What we built with

Complaint management

MIS

Dashboard

Role-based access

Hosting

Timeline

Supported by IRC