IT Artificer

WhatsApp Chatbots for Businesses in Pakistan: Answer Customers in Urdu and English, 24/7

How schools, clinics, shops and service businesses in Pakistan can use an AI chatbot on WhatsApp and their website to answer questions in Urdu and English, capture leads and hand over to staff.

In Pakistan, customers do not fill in contact forms; they send a WhatsApp message. "Fee kitni hai?" "Doctor sahib kab available hain?" "Delivery Peshawar mein hoti hai?" Most businesses answer the same questions dozens of times a day, and messages that arrive at night wait until morning, by which time the customer may have gone elsewhere. An AI chatbot answers those questions instantly, in Urdu or English, and passes the conversation to a person when needed.

What a business chatbot can do

  • Answer common questions about prices, timings, locations, admissions, appointments and delivery.
  • Reply in Urdu and English, matching the customer.
  • Collect the customer's name, number and need, so your team follows up with a warm lead.
  • Hand the chat to a staff member when the question needs a person.
  • Work the same way on WhatsApp, your website and your mobile app.
  • Show you which questions people ask most.

Examples by industry

BusinessQuestions the chatbot answersSchools and collegesAdmission dates, fee structure, transport routes, required documentsClinics and hospitalsDoctor timings, consultation fees, how to book, lab report collectionShops and online storesPrices, stock, delivery areas, cash on delivery, returnsReal estateAvailable plots and units, payment plans, site visit bookingTraining institutesCourse fees, batch dates, certificates, online or on-campus

Will the chatbot make things up?

A well-built business chatbot answers from your own content: your documents, website and FAQs. Guardrails keep it on topic, and when it is not sure it hands over to a person instead of guessing. That is very different from a general chatbot that answers anything from the internet. You can read how this works in our article on RAG copilots in production.

Start with your top 30 questions Collect the questions your staff answer most on WhatsApp. Those, with accurate answers, are the best starting knowledge base.

How to set one up

  1. Gather your FAQs, price lists, timings and policies in one place.
  2. Decide what the chatbot should collect for each type of enquiry (for example name, class and city for admissions).
  3. Decide when it should hand over to a person, and who receives those chats.
  4. Test it with your own staff asking real questions in Urdu and English.
  5. Launch on your website first, then WhatsApp, and review the analytics weekly.

What it costs

Adding an AI chatbot to a system or website typically adds around 20% to the project cost in our cost estimator; a standalone chatbot setup is priced after a short consultation, based on the channels, the amount of content and the expected number of conversations.

Our AI chatbot

Our AI Chatbot is trained on your own documents, website and FAQs, works on your website, app and WhatsApp, converses in English and Urdu, captures leads, hands over to your team and shows analytics on what people ask. Book a free demo and see it answer questions about your own business.