Digitizing International Healthcare Operations with a Unified ERP & Telemedicine Platform
Project Overview:
UTP Medics, an international healthcare group operating across the UK, Pakistan, and Afghanistan, partnered with IT Artificer to build a fully integrated Healthcare ERP and Telemedicine System. The goal was to centralize operations across borders, improve patient experience, and standardize data flow from appointments to pharmacy.
IT Artificer designed a multilingual, scalable platform for seamless doctor-patient interactions, prescription management, diagnostics, inventory, and cross-location coordination — all hosted on secure, cloud-based infrastructure.
Client Profile:
UTP Medics serves thousands of patients with medical centers, pharmacies, and virtual healthcare services in three countries. Their challenge was maintaining operational consistency, centralized record-keeping, and secure doctor-patient communication across locations with varying infrastructure.
Challenges:
- Disconnected records across branches in three different countries
- Manual scheduling and paper-based prescriptions
- No unified billing, reporting, or inventory system
- Lack of cross-border medical staff coordination and CRM
- Need for multilingual, mobile-friendly interfaces
Our Solution:
IT Artificer delivered a custom-built ERP + Telemedicine platform that includes:
- Real-time doctor-patient booking system (web + mobile)
- Electronic Medical Records (EMR) synced across countries
- Smart prescription generator with medicine tracking
- Pharmacy management and inventory stock flow
- Lab test ordering & result upload module
- Central admin dashboard with financial, staff, and branch reports
- Internal messaging system for care team collaboration
Custom CRM for managing patient leads and follow -up
Key Features:
- Web-based & Android app access
- Role-based login for doctors, admin, reception, lab & pharmacy
- Real-time appointment calendar with status management
- Digital prescription generator with dosage templates
- Multi-location inventory with alerts for low stock
- Cloud-based data sync across all countries
- Live dashboards with revenue, patient, and treatment insights
- Language support: English, Urdu, Pashto
Results & Impact:
- 80% faster appointment & prescription cycle
- 100% traceable patient treatment and pharmacy logs
- Seamless remote collaboration between doctors across countries
- Reduced billing discrepancies and improved inventory accountability
- Centralized data enabled transparent auditing & compliance
Tech Stack:
- Laravel (Backend)
- Flutter (Mobile App)
- MySQL (Database)
- Firebase (Push Notifications)
- REST API Integration
- Cloud Hosting on AWS
Client Testimonial:
“Thanks to IT Artificer, UTP Medics now functions like a single, smart healthcare unit across borders. Their team’s dedication and system quality have transformed how we deliver care.”
— Regional Director, UTP Medics