Project Overview:

Dar Al Eitemad Center, a leading document processing hub in the UAE offering typing, translation, and visa services, partnered with IT Artificer to build a fully integrated ERP system to manage its high-volume operations. The solution was designed to eliminate manual bottlenecks, streamline service delivery, and centralize financial, human resource, and customer workflows.

The result was a user-friendly, bilingual ERP platform that digitized the end-to-end service lifecycle — from job intake to delivery — across multiple service desks and departments.

Client Profile:

Dar Al Eitemad provides critical public-facing services including visa form typing, PRO (Public Relations Officer) services, document translation, legal attestation, and government application assistance in the UAE. Their business runs on rapid task execution and accurate documentation — requiring real-time coordination across staff and systems.

Challenges:

• Fragmented service flow with disconnected HR, finance, and operations
• Manual handling of hundreds of client documents per day
• Inefficient staff performance tracking and payroll generation
• No centralized customer record or service history
• Difficulty reporting daily earnings and departmental productivity

Our Solution:

IT Artificer designed and implemented a custom ERP platform tailored to the specific needs of document service centers:

• Centralized service order intake for typing, translation & attestation
• Role-based dashboards for front-desk, translators, PROs, and management
• HR module with attendance, leaves, salary, and shift management
• Inventory system for office supplies, government forms, and print materials
• Automated receipt generation and invoice tracking
• Customer management system with visit and transaction history
• Performance analytics by department and individual staff

Key Features:

• Real-time status tracking of ongoing and completed service orders
• Automated payroll calculation with time-tracking
• Integrated POS for walk-in payments (cash/card)
• User-friendly interface with English and Arabic support
• Report generation for daily revenue, staff activity & service counts
• Cloud-based hosting with secure backups and user-level permissions

Results & Impact:

• 50% faster processing time per client
• Full visibility of departmental and staff productivity
• Improved cash flow through better invoice and payment tracking
• Reduced errors in typing/translation due to structured workflows
• Higher client satisfaction due to better speed and transparency

Tech Stack:

• Laravel (Backend Framework)
• MySQL (Database)
• Bootstrap/Vue.js (Frontend)
• Cloud Hosting with SSL Security
• Bilingual UI (English/Arabic)

Client Testimonial:

“With IT Artificer’s ERP system, our entire operation now runs like a machine. Every team knows their tasks, and management can track progress in real-time. We’re more efficient and profitable than ever.”
— Operations Manager, Dar Al Eitemad Center (UAE)