Project Overview:

DMart Islamabad, a growing retail business specializing in health, cosmetic, wellness, and household products, partnered with IT Artificer to digitize their entire retail workflow. The goal was to create a robust Android application and responsive web platform that allowed customers to browse products, place orders, and schedule deliveries — while giving DMart’s team full control over inventory, pricing, and customer engagement.

IT Artificer delivered a scalable e-commerce solution tailored to the local market, enabling DMart to compete with major online retailers and expand its customer base.

Client Profile:

DMart operates as a local chain in Islamabad offering over-the-counter medicines, skincare products, daily household items, and personal care brands. They previously relied on walk-in sales and manual inventory logs, which limited growth and visibility.

Challenges:

• No digital storefront or ordering platform for customers
• Manual inventory tracking prone to errors and stockouts
• Difficulty managing home deliveries and customer orders
• Lack of data insights for sales, trends, or product performance
• Need for mobile-first design and local language support

Our Solution:

IT Artificer built a custom e-commerce system consisting of:

• Android mobile app with product search, cart, and checkout features
• Responsive e-commerce website for desktop and mobile users
• Inventory Management System (IMS) with stock tracking and supplier controls
• Admin dashboard for managing orders, payments, delivery status, and customer messages
• Cash on delivery & digital payment integrations
• Delivery scheduling module with order status updates
• Push notifications for promotions and delivery alerts

Key Features:

• Multi-category product listing (Health, Cosmetics, Grocery, Baby Care)
• User-friendly interface with product filtering and search
• Live inventory status (in stock/out of stock indicators)
• Delivery management with real-time status updates
• Customer registration and order history tracking
• Promo code support and discount campaigns
• Urdu & English language support

Results & Impact:

• 3x increase in online orders within 2 months of launch
• 90% reduction in inventory errors
• Faster order processing and better delivery tracking
• Improved customer retention through app notifications and offers
• Empowered staff with centralized product and order management tools

Tech Stack:

• Android Native (Kotlin)
• Laravel (Backend API)
• Vue.js (Admin Panel)
• MySQL Database
• Firebase for push notifications
• SSL-secured cloud hosting

Client Testimonial:

“IT Artificer helped us go digital at the right time. The app and inventory system simplified everything — now we sell more, serve faster, and manage better.”
— Operations Manager, DMart Islamabad