Customer Success Manager
CS · On-site · Full-time
Responsibilities
- Own customer health, adoption and renewal metrics.
- Run executive business reviews, success plans and roadmap conversations.
- Identify expansion opportunities and partner with sales on growth motions.
- Be the voice of the customer back to product and engineering.
Requirements
- 4+ years in CSM or account management for SaaS or enterprise software.
- Comfortable navigating complex multi-stakeholder customers.
- Data-driven approach to customer health and engagement.
- Excellent written and verbal communication.
Benefits
- Senior teammates, real ownership
- Flexible remote and hybrid options
- Health insurance for you and your family
- Learning and conference stipend
- Top-tier hardware
- Quarterly off-sites